You were refused. Now what?
Ask for the refusal in writing, citing the specific statutory requirement you did not meet.
51 Pa.C.S. §8902
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Your appeal route
Appeals in Pennsylvania run under 43 Pa. Code §5.26. Deadlines are short, so ask about the appeal window in the same conversation as the refusal.
A refusal that does not name a statutory requirement is not a reasoned refusal. Ask which requirement, in writing, before you argue the merits.
One more thing worth checking
The commonest wrong refusal here is a veteran who assumes their income disqualifies them and never applies. A presumption of need applies at $114,637 or less.
Read the record