These Terms of Service ("Terms") govern your access to and use of Veterans Alliance and our related services, including our community/forum, tools, and AI-enabled features (collectively, the "Services").
Email: info@va.org · Phone: +1 870 335 3627
Important: Veterans Alliance is privately owned and operated to serve veterans. We are not affiliated with the U.S. Department of Veterans Affairs.
1. Acceptance of Terms
By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.
2. Eligibility
You must be at least 13 years old to use the Services. If you are under 18, you represent you have permission from a parent or guardian. Some features may be intended for U.S. residents and/or U.S. veterans.
3. Services Are Educational; No Professional Advice
Veterans Alliance provides educational information and tools to help you understand benefits and navigate processes. We do not provide legal advice, medical advice, or guaranteed outcomes. You are responsible for your decisions and submissions.
If you need official guidance, consider:
- The U.S. Department of Veterans Affairs (VA.gov)
- Accredited representatives, VSOs, claims agents, or attorneys (as appropriate)
4. Account Registration and Security
To access certain features, you may need to create an account. You agree to:
- Provide accurate information
- Maintain confidentiality of your login credentials
- Notify us promptly of unauthorised use
We may suspend or terminate accounts for security reasons or violations of these Terms.
5. AI-Enabled Features and User Consent to Processing
Some Services use automated systems and AI ("AI Features"), such as AI Joe, document analysis, summaries, and guidance tools.
By using AI Features, submitting text, uploading files, or speaking with AI Joe, you:
- Instruct and authorise Veterans Alliance to process your content (including through automated means) to provide the requested outputs and improve the Service
- Understand outputs may be incomplete, contain errors, or may not apply to your specific situation
- Agree you will not rely solely on AI outputs for high-stakes decisions without verification
If you do not want your content processed by AI, do not use AI Features (or use non-AI parts of the Services where available).
6. User Content (Uploads, Forum and Community Posts)
A. Your Responsibility
You are responsible for content you submit or share, including ensuring you have rights to share it and that it does not violate law or these Terms.
B. License You Grant to Veterans Alliance
You grant Veterans Alliance a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, and display your content only as needed to:
- Operate the Services
- Provide features you request (including AI processing)
- Maintain safety, security, and compliance
For content you post publicly in the community or forum, you understand it may be visible to others depending on your settings.
C. Prohibited Content
You agree not to post or transmit content that:
- Is unlawful, threatening, harassing, defamatory, or invasive of privacy
- Includes others' personal data without permission
- Infringes intellectual property rights
- Contains malware, exploits, or attempts to access accounts or systems without authorisation
7. Messaging, SMS, and Calls
If you opt in, Veterans Alliance may contact you via email, SMS, phone, or similar channels for account, support, and updates.
For marketing or promotional SMS and certain calls, we will obtain consent where required. You can opt out:
- SMS: reply STOP
- Email: unsubscribe link
- You may also contact info@va.org
Message and data rates may apply.
8. Partner Referrals and Third-Party Services
If you request to connect with a third party (for example lenders, attorneys, service providers), you authorise Veterans Alliance to share necessary information to facilitate that request, and we may ask for explicit confirmation depending on the context.
Third-party services are governed by their own terms and policies. Veterans Alliance is not responsible for third-party acts, omissions, or outcomes.
9. Intellectual Property
The Services (including text, graphics, logos, and software) are owned by Veterans Alliance or licensors and protected by law. You may not copy, modify, distribute, sell, or lease any part of the Services unless we give written permission.
10. Acceptable Use Restrictions
You agree not to:
- Scrape, crawl, reverse engineer, or interfere with the Services
- Attempt to bypass security or access non-public areas
- Use the Services for unlawful purposes
- Impersonate others or misrepresent affiliations (including government affiliation)
11. Suspension and Termination
We may suspend or terminate access if:
- You violate these Terms
- Your use creates risk to other users, Veterans Alliance, or the Services
- Required by law or security needs
You may stop using the Services at any time.
12. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETERANS ALLIANCE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.
We do not guarantee that the Services will be uninterrupted, error-free, or that any AI output or informational content will be accurate or complete.
13. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, VETERANS ALLIANCE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR REVENUE, ARISING FROM YOUR USE OF THE SERVICES.
IN ANY EVENT, VETERANS ALLIANCE'S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED $100 OR THE AMOUNT YOU PAID US (IF ANY) IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, WHICHEVER IS GREATER.
Some jurisdictions do not allow certain limitations; in those cases, liability is limited to the maximum extent permitted.
14. Indemnification
You agree to indemnify and hold harmless Veterans Alliance from claims arising out of your content, your misuse of the Services, or your violation of these Terms or applicable law.
15. Dispute Resolution, Arbitration, and Class Action Waiver
The following structure applies to dispute resolution:
- Informal resolution first (email notice and 30 days to resolve)
- Arbitration under the Federal Arbitration Act (FAA)
- Small-claims carveout
- Class action waiver
- Opt-out window (for example 30 days after account creation)
16. Governing Law
These Terms are governed by the laws of the jurisdiction where Veterans Alliance is organised and operates, without regard to conflict of laws principles, and applicable U.S. federal law.
17. Changes to Terms
We may update these Terms from time to time. We will post updates here and revise the "Last updated" date. Continued use after changes means you accept the updated Terms.
18. Contact
Questions: info@va.org or +1 870 335 3627.
Veterans Alliance is privately owned and operated to serve veterans. We are not affiliated with the Department of Veterans Affairs.