You were refused. Now what?
Ask for the refusal in writing, citing the specific statutory requirement you did not meet.
N.C.G.S. §105-277.1C
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Your appeal route
Appeals in North Carolina run under N.C.G.S. §105-290. Deadlines are short, so ask about the appeal window in the same conversation as the refusal.
A refusal that does not name a statutory requirement is not a reasoned refusal. Ask which requirement, in writing, before you argue the merits.
One more thing worth checking
The commonest wrong refusal in North Carolina is of a veteran receiving specially adapted housing benefits without a separate permanent and total rating. Those benefits are a route in on their own.
Read the record