A VA Letter Skips the Doctor’s Form — but It Must Be One Disability at 40%
On Oahu, a veteran presenting an original VA letter for a single disability rated at 40% or greater gets the reduced fare transit card without any clinician certification. A combined rating is not the test, and the card runs four years.
Verified August 23, 2026
What this benefit is
On Oahu, a veteran presenting an original VA letter for a single disability rated at 40% or greater gets the reduced fare transit card without any clinician certification. A combined rating is not the test, and the card runs four years.
What it's worth: Reduced fare transit card for four years, with no clinician form
- The instruction sheet lists, under applicant eligibility, "Department of Veteran Affairs (VA) Disability Benefits: Submit original VA letter for a single disability rated at 40% or greater."
- An applicant qualifying on that basis does not complete the health care professional section of the form.
- For eligibility on that basis the card expires four years from the issue date.
- The alternative route requires a health care professional licensed in this state — an APRN, LCSW, MD, PSY, PT or OT — to diagnose and describe how the disability impairs the applicant’s functional ability to use public transit.
- The sheet warns that having a disability alone, and completing that clinician section, does not assure eligibility.
- The programme is expressly not an Americans with Disabilities Act requirement and does not use the ADA definition of disability.
- Applications must be submitted in person at the transit pass office at the Kalihi Transit Center, in original form, in black or blue ink, with no copies, faxes or digital signatures.
- An application is not processed if it is incomplete, missing documentation, identification or payment, or submitted more than 30 calendar days after the clinician’s date.
- Only cash or credit card are accepted for payment, and a valid picture identification is required; state residency is established by a state identification card or driving licence.
- Applicants 65 or older apply for the senior card instead; Medicare cardholders under 65 apply for the Medicare card; those on SSI or meeting the low income test apply for the low income card.
- A refused applicant may appeal by contacting the city transport department within 30 calendar days of the determination date, on 808-768-8368.
Who is entitled to it
- You served, which is the gate here.
- Your combined figure clears 40, but the card is tested on a SINGLE disability rated 40% or greater — check the letter itself.
- You are in the county that runs this transit system.
Not sure whether that describes you?
Answer a few questions about this benefit specifically — we only ask what this one actually depends on, and we stop as soon as we know.
How to claim it
Deadline: Within 30 days of any clinician signature- 1Read your VA letter before you go, and look for one disability rated at 40% or more. The combined figure is not what this card is tested on, and a high combined rating built from smaller pieces does not meet it.
- 2If a single disability does clear 40, bring the ORIGINAL letter — not a copy, not a screenshot — and skip the clinician section entirely.
- 3If no single disability reaches 40, budget for the clinician route: a clinician licensed in this state, a description of transit impact rather than a diagnosis code, and a visit within 30 days of their signature.
- 4Bring a state identification card or driving licence for residency, and cash or a credit card. No other payment is taken.
- 5Go early. The office is open 7:30am to 4pm on weekdays and you must be in line by 3:30pm.
- 6If refused, appeal within 30 calendar days on 808-768-8368 — the determination date is printed on the returned application.
- Form
- Disability Reduced Fare Program application
- File with
- Transit pass office, Kalihi Transit Center — in person
- Documents you will need
- va benefit summary letter
- Periodic
- Re-confirmed from time to time.
Sources
- authority · published policyCity and County of Honolulu, Department of Transportation Services — Disability Reduced Fare Program application and instruction sheet (rev. 24 January 2025)
Why only one source type: The transit operator’s own fare pages refused every automated request this session; the city transport department’s application instruction sheet is the governing document and was read in full.
This finder provides an informational match, not a government eligibility determination. The responsible agency decides your application.