These Terms of Service ("Terms") govern your access to and use of VA.org and our related services, including our community/forum, tools, and AI-enabled features (collectively, the "Services").

Support
Email: info@va.org
Phone: +1 870 335 3627

Important: Veterans Alliance is privately owned and operated to serve veterans. We are not affiliated with the U.S. Department of Veterans Affairs. This website is owned by VA Dot Org LLC.

1) Acceptance of Terms

By accessing or using the Services, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Services.

2) Eligibility

You must be at least 13 years old to use the Services. If you are under 18, you represent you have permission from a parent/guardian. Some features may be intended for U.S. residents and/or U.S. veterans.

3) Services Are Educational; No Professional Advice

VA.org provides educational information and tools to help you understand benefits and navigate processes. We do not provide legal advice, medical advice, or guaranteed outcomes. You are responsible for your decisions and submissions.

If you need official guidance, consider:

• The U.S. Department of Veterans Affairs (VA.gov)
• Accredited representatives, VSOs, claims agents, or attorneys (as appropriate)

4) Account Registration and Security

To access certain features, you may need to create an account. You agree to:

• Provide accurate information
• Maintain confidentiality of your login credentials
• Notify us promptly of unauthorized use

We may suspend or terminate accounts for security reasons or violations of these Terms.

5) AI-Enabled Features and User Consent to Processing

Some Services use automated systems and AI ("AI Features"), such as AI Joe, document analysis, summaries, and guidance tools.

By using AI Features, submitting text, uploading files, or speaking with AI Joe, you:

• Instruct and authorize VA.org to process your content (including through automated means) to provide the requested outputs and improve the Service
• Understand outputs may be incomplete, contain errors, or may not apply to your specific situation
• Agree you will not rely solely on AI outputs for high-stakes decisions without verification

If you do not want your content processed by AI, do not use AI Features (or use non-AI parts of the Services where available).

6) User Content (Uploads, Forum/Community Posts)

A. Your Responsibility

You are responsible for content you submit or share, including ensuring you have rights to share it and that it does not violate law or these Terms.

B. License You Grant to VA.org

You grant VA.org a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, and display your content only as needed to:

• Operate the Services
• Provide features you request (including AI processing)
• Maintain safety, security, and compliance

For content you post publicly in the community/forum, you understand it may be visible to others depending on your settings.

C. Prohibited Content

You agree not to post or transmit content that:

• Is unlawful, threatening, harassing, defamatory, or invasive of privacy
• Includes others' personal data without permission
• Infringes intellectual property rights
• Contains malware, exploits, or attempts to access accounts or systems without authorization

7) Messaging, SMS, and Calls

If you opt in, VA.org may contact you via email, SMS, phone, or similar channels for account, support, and updates.

For marketing/promotional SMS and certain calls, we will obtain consent where required. You can opt out:

• SMS: reply STOP
• Email: unsubscribe link
• You may also contact info@va.org

Message/data rates may apply.

8) Partner Referrals and Third-Party Services

If you request to connect with a third party (e.g., lenders, attorneys, service providers), you authorize VA.org to share necessary information to facilitate that request (and we may ask for explicit confirmation depending on the context).

Third-party services are governed by their own terms and policies. VA.org is not responsible for third-party acts, omissions, or outcomes.

9) Intellectual Property

The Services (including text, graphics, logos, and software) are owned by VA.org or licensors and protected by law. You may not copy, modify, distribute, sell, or lease any part of the Services unless we give written permission.

10) Acceptable Use Restrictions

You agree not to:

• Scrape, crawl, reverse engineer, or interfere with the Services
• Attempt to bypass security or access non-public areas
• Use the Services for unlawful purposes
• Impersonate others or misrepresent affiliations (including government affiliation)

11) Suspension and Termination

We may suspend or terminate access if:

• You violate these Terms
• Your use creates risk to other users, VA.org, or the Services
• Required by law or security needs

You may stop using the Services at any time.

12) Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY LAW, VA.ORG DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

We do not guarantee that the Services will be uninterrupted, error-free, or that any AI output or informational content will be accurate or complete.

13) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, VA.ORG WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF DATA, PROFITS, OR REVENUE, ARISING FROM YOUR USE OF THE SERVICES.

IN ANY EVENT, VA.ORG'S TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED $100 OR THE AMOUNT YOU PAID US (IF ANY) IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, WHICHEVER IS GREATER.

(Some jurisdictions do not allow certain limitations; in those cases, liability is limited to the maximum extent permitted.)

14) Indemnification

You agree to indemnify and hold harmless VA.org from claims arising out of your content, your misuse of the Services, or your violation of these Terms or applicable law.

15) Dispute Resolution, Arbitration, and Class Action Waiver

The following structure applies to dispute resolution:

• Informal resolution first (email notice + 30 days to resolve)
• Arbitration under the Federal Arbitration Act (FAA)
• Small-claims carveout
• Class action waiver
• Opt-out window (e.g., 30 days after account creation)

16) Governing Law

These Terms are governed by the laws of the jurisdiction where VA.org is organized and operates, without regard to conflict of laws principles, and applicable U.S. federal law.

17) Changes to Terms

We may update these Terms from time to time. We will post updates here and revise the "Last updated" date. Continued use after changes means you accept the updated Terms.

18) Contact

Questions: info@va.org or +1 870 335 3627.