The 96th Medical Group has developed a list of methods to meet patients' medical needs without requiring them to visit the hospital in person after the spread of the COVID-19 variant Omicron. 

To minimize the risk of infection, the following services should be utilized.

Here are some tips patients can use:

Optional telephone secure messaging: Upon logging into TRICARE Online, you can send and receive messages quickly and securely with your primary care provider team.

A TRICARE Nurse Advice Line is available 24 hours a day, seven days a week. You may contact 1-800-TRICARE (1-800-874-2273) and select option 1.

Please use the TRICARE Online Appointment Scheduler for appointment scheduling or call (850) 883-8600.

Prescriptions: TRICARE offers mail-order prescriptions. There is a small co-pay required for this service, but the co-pay is significantly less than that charged by civilian pharmacies. The drug provides up to a 90-day supply of medication with free shipping. 

For more information, please visit the TRICARE Express Scripts website or call 1-877-363-1303. 

In medical emergencies, such as severe difficulty breathing, you should go to the emergency room. Inform the dispatcher of symptoms and COVID-19 exposure concerns if calling 911.

It is not recommended that you visit the emergency room for non-medical emergency COVID-19 testing or routine medical concerns that can be addressed over the telephone or via secure messaging.

For testing for COVID-19, don't hesitate to get in touch with a provider. If there are no symptoms or you are not imminently deploying (i.e., possible close contact (i.e., traveling or returning from personal travel, curiosity, etc.), please utilize off-base testing to include network or over-the-counter testing. 

A list of off-base testing can be found at the following link. Several major retail outlets and pharmacies sell self-test kits for at-home use, and the following link provides more information about these kits.

COVID-19 information can be found on the TRICARE COVID-19 website or the CDC website.