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Surplus in short sales and deeds-in-lieu of foreclosure

In regards to the short sales and deeds-in-lieu of foreclosure, if verbal financials are reviewed with the mortgagor and a surplus is showing is the file then to be returned to retention for review since retaining the property is the first option? The file is not required to go back to retention in case the homeowner does not desire retaining property, even when there is a surplus. However, in case the homeowner decides keeping the home, the retention options need to be reviewed with the homeowner and secured if possible.

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