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Refunding process in VALERI

Will the refunding letters still be sent directly to the loss mitigation representative at my company or will they be online in VALERI? Will all documents need to be uploaded through VALERI or can we fax them to the VA technician? The Refund Status Report can be checked through the Service Web Portal. A recommendation letter along with instructions will also be faxed or e-mailed to the representative by a VA technician. All the documents will be sent through fax or e-mail. Only the claim submission along with its supporting documentations would go through the Service Web Portal.

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