Home / FAQs / Loss Mitigation letter be mailed to deceased borrower. If the customer is deceased, should the Loss Mitigation letter still be mailed?

Loss Mitigation letter be mailed to deceased borrower. If the customer is deceased, should the Loss Mitigation letter still be mailed?

Most servicers change account names to read “Estate of…” in such a situation. The letter would be appropriate to provide information to the executor of the estate, or the heirs who may be receiving information on the affairs of the deceased.

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