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How Do I Order Prescription Refills?

Order Prescription Refills

Prescription Refills are processed through the mail and not for pickup at the pharmacy window. They should be requested at least three weeks before you run out of medication. Maintenance medication should be re-ordered as soon as it is received. This will allow ample time for processing and delivery. Please be sure to keep VA informed of any changes in your address that would result in your medications being delayed/shipped incorrectly.

Check to see if there are refills left on the prescription by looking at the bottom of the refill slip under the “last fill date.”

If your VA provider has approved refills on your prescription, you can request your refill by:

  • Using a touch-tone phone to call our automated refill request system.
  • Completing and mailing the refill request slip that comes with each prescription.
  • Leaving the refill slip with the pharmacy.
  • Utilizing My HealtheVet, the online health portal for veterans. Veterans who want to order prescriptions online need to be registered users and verified in person (see the Web site for further information).

Please refill your prescription(s) through the nearest VA facility. When ordering, you will need your social security number and the prescription number(s) (Rx #). The Rx# is located under the name of the medication. Remember to allow 2-3 weeks for processing and delivery.


  1. I have a “Pharmacy Benefit Certificate” that can be used at certain outside (non-VA) pharmacies. I recently tried to use this certificate but the pharmacist never heard of it even though it names the pharmacies on it. The pharmacist said the program was probably discontinued. Do you have any information on this program?
    This program can be used when a prescription has to be filled immediately and there is no time to wait for the VA to send the medication.
    Thank you for your attention James McMunn 7753

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